Delivery Assured
Delivery Guarantee Service
We are committed to ensuring your products are delivered on time and in perfect condition. Our delivery guarantee includes the following:
Late Delivery Compensation
- If delivery is delayed by more than 7 days beyond the agreed delivery date, it will be considered a late delivery.
- In such cases, you will receive a $5 discount as compensation.
Lost Package Compensation
- If your package is not delivered within 15 days of the agreed delivery date, please contact us immediately.
- After verification, we will promptly arrange for a new product to be shipped to you and provide a $10 shopping coupon as compensation.
Damaged Package Compensation
- If the product you receive is damaged and unusable due to shipping issues, please contact us promptly.
- Kindly provide photos of the damaged product and the shipping package. After confirmation, we will arrange for a replacement to be sent free of charge and offer a $5 shopping coupon as compensation
How does Delivery Assured resolve your shipping issues?
1.Shopper orders from the merchant, with Worry-Free Purchase opted in.
2.Shopper receives an order confirm email with their Delivery Assured cover details.
3.If their package gets damaged or lost during transit, or is delayed, they can report the issue via after-sales@bscobber.com.
4.We will programmatically assess the issue using policy rules/guidelines to determine if the reported order issue qualifies for a payout.
5.If the reported issue does qualify, shopper could choose to accept coupon/gift card that are equal to the actually paid or reissue. If the reported issue doesn't qualify, an email will be sent to the shopper to notify them of the denial and the reason.